Cashback exclusions

These items are not eligible for Cashback:

  • Price-matched sales booking
  • Expenditure outside of the room rate (i.e. room service, in-room movies, parking, dry cleaning, etc)

We calculate Cashback based on the purchase price, excluding:

  • Fees
  • Taxes
  • Service charges
  • Booking fees
  • Any amounts paid using store credit redemption
  • Credit card charges

This Cashback deal is not valid together with:

  • Any Gift Card or Voucher redemption
  • Vouchers or Promo codes not featured on our platform

Terms and conditions

Cashback tracking

  • Cashback is available only if you visit the Hotels.com website or app via our platform.
  • Hotels.com can only confirm to us that a booking is recorded if you accept all cookies that appear on their pages.
  • Your Cashback may be tracked at a different rate initially and adjusted to the correct rate when we confirm the transaction details.

Refunds, cancellations and no-shows

  • Any rejected, cancelled, refunded, exchanged or returned purchases will not be eligible for Cashback.
  • For partial returns or exchanges, we'll pro-rate the Cashback as an adjustment.
  • No-shows and any booking changes that lead to a change in the booking ID will not be eligible for Cashback.

General disclaimers

  • Accounts that engage in fraudulent orders or activities to game or cheat the Cashback system will be banned and Cashback forfeited. ShopBack reserves the right in its sole and absolute discretion to disqualify any users at any point of time.
  • Any infringement of the above terms and conditions would result in the loss of all bonuses. A repeat offence would result in the closure of your ShopBack account.

Cashback tracking tips

  • Always return to this platform and click through to Hotels.com for every new transaction. Make sure the link on our platform is the last link you use to visit the Hotels.com website or app.
  • Don't click on any third party links or extensions or use any adblocking software, as they could result in your Cashback not being tracked. Some examples include: Facebook ads, Google Ads, other loyalty or cashback extension links.
  • For Hotels.com, always clear your cart before using the link from this platform. Items already in the cart when you visit from a link on our platform will not be tracked for Cashback.
  • If you encounter payment errors during your purchase, you should re-start your visit to the Hotels.com website or app from this platform to ensure that your Cashback continues to be tracked.

Special notes from store

  • Hotels.com Credit or any Good Will Credit whether partial or paid in full will not be applicable for Cashback.
  • Cashback will be credited only for completed, eligible travel.