Frequently Asked Questions:

Q: Why have I not received the bonus even when both of us have completed the criteria?

• Your friend must sign up via your unique referral link, code or e-mail address. Note: the last referrer link clicked by your friend will be attributed the bonus.
• It is advised to review the pending transaction, if it has been cancelled, exchanged, or refunded.
• Click on the referral in question to view the progress.

Q: What type of purchases are valid for the Refer-A-Friend program?

• Any purchases made on ShopBack (including Online and Gift Cards) are eligible for the Refer-a-Friend program.
• Any order that does not earn Cashback, or is cancelled, exchanged, or refunded, will not count towards the Refer-a-Friend program.
• Any Cashback earned via Quests will not count towards the Refer-a-Friend program.

Q: Must I complete the minimum amount required in 1 transaction?

• No, the minimum spend can be met in either a single or multiple transactions.
• Program bonus criteria will be met when the total minimum amount is met.

Q: When & how will the referral bonus be tracked and confirmed?

• Refer-a-Friend program bonus starts to be tracked at the time when your friend downloads & signs up with ShopBack.

Your bonus will be credited into your ShopBack account only when:

1. your friend meets the minimum amount,
2. has their Cashback earned turn ‘Confirmed’.

Term & Conditions:

ShopBack rewards you with a bonus for every qualified referral*.

*A "qualified referral” refers to the status of your referral after completion of the following:

(i) signs up via your unique referral link OR unique referral code OR unique e-mail address,(ii) accumulate $15 of confirmed Cashback by making transactions through ShopBack

It is only upon completion of all of the above within 180 days from your referral's sign up date that the referral will be considered "qualified".

Additional information for each point above

i. Your referred friend must sign up via a unique device (Mobile/Desktop/Tablet) to prevent having their referral bonus forfeited.

ii. Any order that does not earn Cashback, or is cancelled, exchanged, or refunded, will not count towards the minimum spend.

iii. Any Cashback earned via Quests will not be counted towards the minimum Cashback criteria

The status of your referral bonus will appear as ‘Pending’ in both accounts once your referred friend signs up. The status of your referral bonus will move to ‘Confirmed’ once your referred friend meets all the criteria highlighted above within 180 days from friend sign up date. The status of your referral bonus may take up to 48 hours to update to ‘Confirmed’ from the moment all criteria is met. The status of your referral bonus may move to 'Rejected' if all criteria is not met within 180 days from friend sign up date.

The following is a non-exhaustive list of activities that are not permitted and that will disqualify you from earning referral bonuses: (i) self-referral, (ii) posting your referral link on any ShopBack merchant's Facebook or forum page, (iii) disguising your referral link as a generic link and populating it within web pages, (iii) keyword bidding for the purpose of generating traffic to pages containing your referral link, and (iv) any similar activity determined by ShopBack in its sole discretion to be inconsistent with the purpose of ShopBack's Refer-a-Friend Program.

ShopBack reserves the right in its sole and absolute discretion to amend and vary the terms and conditions of this programme as set out above, as well as to disqualify any users at any point of time. Any infringement of the above terms and conditions would result in the loss of all bonuses. Repeat offences would result in the closure of your ShopBack account.